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Shipping Info & Delivery Policy

Best Personalized Gifts | Shipping Info & Delivery Policy My Lovely Presents


As soon as your order is placed, we'll immediately get notified and spring our team into action. We'll verify the order and immediately get it out for processing.

Our store has set up distribution channels direct with manufacturers in the United States so your orders gets processed and then shipped out.

This direct supply chain for our items allows us to cut up 60% in middleman in cost and bring you such amazing prices. 

That's how we're able to bring you high quality products and the best personalized gifts for half the price in our store!

Here are our Estimated delivery times on most items:


USA -  Within 15-20 business days
Canada -  Within 15 business days to 4 weeks
Rest of the World -  Within 4-5 weeks

These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.

In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may take 1-3 business days more than normal (depends on how fast we receive your answer emails).

How does My Lovely Presents handle returns?

Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for an alternative design, product or size
  • Not as expected items
  • Unwanted items

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 3-5 business days to produce as we need to check for defects before shipping. 

All Sales Are Final!!!

We do not accept any returns, exchanges or refunds unless the item is defective or damaged.

If you have further inquiries, please contact support@mylovelypresents.com